One specific problem
Start with a 60-minute remote diagnostic and get written findings.
Explore the $295 diagnostic →Urgent Smart Building IT/OT Support
Get a stuck building system moving again.
ADF finds the network, BACnet/IP, PoE, routing or remote-access problem blocking your BAS project—then gives you a clear fix path without weeks of vendor finger-pointing.
Remote or on-siteFixed-scope optionsContractor-friendly
Tell us what is failing. We will confirm availability and the scope before payment.
Not sure where to start?
Choose support based on the problem.
ADF focuses on diagnosing the IT/OT connection points that keep building systems from communicating.
An outage or stalled project
Request a fixed-scope rescue for a deeper troubleshooting need.
Explore urgent rescue →Contractor needs extra capacity
Add white-label IT/OT assistance for commissioning and customer coordination.
Explore contractor support →Buy the outcome, not the confusion
Three fast ways to engage ADF
Start small, get clarity quickly, and expand only when the problem requires it.
Diagnostic Session
$295
Best for one defined issue, a second opinion, or determining whether the fault is network, controls, device, or access related.
Book the SessionSmart Building Rescue
Call or email for Pricing
Focused remote or on-site troubleshooting when communication failures, project delays, or outages need active resolution.
See Rescue ScopeContractor Support Day
Call or email for Pricing
A dedicated IT/OT specialist for commissioning, customer-IT coordination, network cleanup, or closeout.
See Day SupportCommon revenue-blocking problems
Call when the job is stuck between IT and controls.
↔
BACnet/IP devices will not discover
Subnet, BBMD, broadcast, routing, device-ID and segmentation checks.
Subnet, BBMD, broadcast, routing, device-ID and segmentation checks.
⚡
PoE devices drop or fail to start
Power budgets, switch ports, cabling, negotiation and endpoint checks.
Power budgets, switch ports, cabling, negotiation and endpoint checks.
🔒
Remote BAS access stopped working
Gateway, VPN, firewall, credentials and vendor-access coordination.
Gateway, VPN, firewall, credentials and vendor-access coordination.
⏱
Commissioning is delayed
Rapid isolation of network versus controls responsibility with actionable notes.
Rapid isolation of network versus controls responsibility with actionable notes.
Simple process
From stuck to next step in four moves
01
Describe the issue
Send the system, symptoms, urgency, site and best contact.
02
Choose the scope
Start with the $295 diagnostic or approve a rescue scope.
03
Troubleshoot
Remote first when practical; on-site when hands-on testing is required.
04
Act on findings
Receive clear notes, priorities and the recommended fix path.
Need an answer today?
Send the issue now. ADF will reply with the fastest practical starting scope.
Questions answered
Know what happens next.
Choose the smallest practical scope first. If more work is needed, ADF will outline the next options.
Ask ADF about your issue →What is included in the $295 diagnostic?
Pre-call issue triage, up to 60 minutes of live remote troubleshooting and written findings with recommended next actions for one defined issue.
Can you guarantee a same-day appointment?
No. Call or text for urgent needs. Availability is confirmed before payment or scheduling.
Can you work with our BAS contractor or IT team?
Yes. ADF offers contractor-friendly coordination and white-label support for network and building-system issues.
Do you offer on-site support?
On-site scopes are available in Greater Boston and New England. Remote diagnostics are available across the United States.